Due to inadequate planning and preparation a lot of retirees experience setback and financial struggle after retirement. Our upcoming training on Retirement Planning will help participants overcome the pitfalls of retirement; attendees will learn ways to manage personal income and how to effectively plan ahead towards life after paid employment.
COURSE OUTLINE
- The “SMILE”model approach to retirement
- Personal income management
- Preparing for a new beginning
- The concept of life after paid employment
- Financial planning and management
CUSTOMER CARE ESSENTIALS
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service. To improve on your customer retention strategy and promote increased productivity; attend our upcoming training on customer care essentials.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives.
EMOTIONAL INTELLIGENCE
Emotional intelligence helps us harness our emotions to promote good decision making; enhance teamwork and overall performance. This training is designed to give participants more insights on how to study, understand and control their emotions as well as that of others.
COURSE OUTLINE
- Your emotions vs your productivity
- Emotional awareness in communication
- How to improve emotional intelligence in the workplace.
- The competencies of emotional intelligence
For enquiries
Call: 08034432020 / 012934581 and send an email to pfconsultlimited@gmail.com