EFFECTIVE COMMUNICATION IN THE WORKPLACE
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. Our training on effective communication in the workplace is designed to educate participants on the essentials of the communication process.
COURSE OUTLINE
- Mastering the art of conversation
- Understanding communication barriers
- How to effectively communicate with customers and win their loyalty.
BUSINESS ETIQUETTE ESSENTIALS
Business etiquette is a set of rules that guide how people should behave in the workplace. Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Organizational Structures to Promote workplace Ethics
- The Positive Impact of Ethics in Business
- Work Ethics and Etiquette
CONFLICT RESOLUTION AND MANAGEMENT
Conflict affects individuals, families and organizations; it is an inevitable part of human existence. This training is designed for employees, employers and entrepreneurs. Attendees will learn different strategies for managing conflict effectively in order to build stronger relationships and minimise its negative impact on performance and productivity.
COURSE OUTLINE:
- Conflict resolution principles
- The effects of misunderstandings on productivity
- Strategies to resolve conflict
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.