Customers could be very annoying sometimes. As a business person you definitely will encounter rude and angry individuals however, your response will determine if any angry customer will never return to patronise your business again or will keep coming back.
“Your customer doesn’t care how much you know until they know how much you care.” – DAMON RICHARDS –
Thinking of ways to keep an irate customer calm? The following tips could be of help.
- Remain calm
- listen effectively to their complain
- Don’t take what they say personal.
- Show empathy
- Do not respond with negative words.
- Find a solution to their problems.
The truth is handling customers is difficult but not impossible. No matter how hard you try to satisfy your customer, things could go wrong from time to time. See complaints from your customers as an opportunity to improve your products/services and use the situation to build a better relationship with them.
‘’ Customer: someone who indirectly pays for your food, clothes and vacations. Be nice to them.” -GENE CABALLERO-
Have a great day!
Source: Newlek- your business solution company “Steps for dealing with angry customers.”