CUSTOMER RELATIONSHIP MANAGEMENT
Our training on customer relationship management is designed to educate participants on ways to manage customer requirement and demands professionally. Customer service executives who participate, will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
PREPARING TO MANAGE A NEW BEGINNING
This training programme is organised to help participants learn strategies that will enable them transit through paid-employment into retirement successfully.
COURSE OUTLINE
- Pension fund management
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581