DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
Every one brings unique traits to a team. Workplace leaders such as team leads, managers and supervisors use people management to oversee workflow and boost employee performance every day. This training will enable attendees function effectively in their roles in an organization thereby optimizing workplace productivity and promoting professional growth.
COURSE OUTLINE
- Essentials of people management
- Behavioural understanding of an individual
- Conflict management
- Recruitment strategies
SUCCESSION PLANNING
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die. This training programme will enable participants identify, assess and develop employee skills needed to meet the current and future staffing needs of an organization.
COURSE OUTLINE
- Basics of succession planning
- Succession planning:- tools for building lasting businesses
- Managing succession in the workplace
- Obstacles to effective succession planning
EXCELLENT SERVICE DELIVERY
You can’t expect to maintain brand loyalty if you don’t pay attention to what your customers say about your products or services. For your brand to stay afloat, you must prioritise customer satisfaction and ensure your products/services present a solution to people’s issue. Are you a customer service agent, front desk officer or a client service officer, with great passion for your career? Our training on EXCELLENT SERVICE DELIVERY will be of great benefit to you.
COURSE OUTLINE
- Introduction to customer service
- Understanding and managing the uniqueness of customers.
- Customer retention strategies
- Effects of poor customer service on a business.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attend