EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help you build strong relationship with colleagues, friends, family members etc. This training is designed to give participants more insights on how to study, understand and control their emotions as well as that of others.
COURSE OUTLINE
- Your emotions vs your productivity
- Emotional awareness in communication
- How to improve emotional intelligence in the workplace.
- The competencies of emotional intelligence
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- The communication process
- Verbal and non-verbal communication
- Active listening skills
- Barriers to communication
- Disagreements and conflict resolution
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.