EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Know your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.