CUSTOMER RELATIONSHIP MANAGEMENT
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service, as you will always get repeated purchase and referrals through a satisfied client. To improve on your customer retention strategy and create excellent service processes to promote increased productivity; attend our upcoming training on customer relationship management.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581